Introduction
If you’re selling across multiple online channels, managing orders manually can quickly become chaotic. That’s where an Order Management System (OMS) comes in — but many businesses still have questions about what it actually does, when they need one, and how it fits into their workflow.
In this guide, we answer the 10 most frequently asked questions (FAQs) about OMS software to help you understand how it transforms modern e-commerce operations.
Table of Contents
- What is an Order Management System (OMS)?
- What does an OMS do?
- Who needs an OMS?
- What are the key features of an OMS?
- How is OMS different from WMS or ERP?
- How does OMS integrate with e-commerce platforms?
- What problems does an OMS solve?
- Is OMS software expensive?
- How long does it take to implement an OMS?
- Why choose Opollo OMS?
- Conclusion
1. What is an Order Management System (OMS)?
An Order Management System is software that centralizes and automates the process of handling customer orders. It connects all your sales channels — such as Shopee, Lazada, TikTok Shop, and your website — into a single platform, giving you full visibility of orders, inventory, and fulfillment.
2. What does an OMS do?
An OMS helps you track every step of an order’s journey:
- Receiving and confirming orders
- Checking inventory and allocating stock
- Routing to the right warehouse or store
- Managing shipment and delivery updates
- Handling returns, cancellations, and refunds
In short, OMS ensures that every order is processed accurately, quickly, and consistently.
3. Who needs an OMS?
You need an OMS if your business:
- Sells on multiple platforms and struggles with stock synchronization
- Experiences overselling or frequent delivery delays
- Handles high daily order volumes
- Manages multiple warehouses or fulfillment partners
Both small and enterprise-level businesses can benefit from OMS software, depending on their scale and complexity.
4. What are the key features of an OMS?
Common OMS features include:
- Multi-channel order management
- Real-time inventory synchronization
- Automatic order routing
- Centralized returns and refund handling
- Performance analytics and reporting
- Integration with WMS, ERP, and logistics partners
5. How is OMS different from WMS or ERP?
- OMS (Order Management System) handles order flow across all sales channels — from purchase to delivery.
- WMS (Warehouse Management System) manages physical warehouse operations like picking, packing, and dispatch.
- ERP (Enterprise Resource Planning) oversees overall business functions such as finance, HR, and procurement.
OMS focuses specifically on the order lifecycle and customer experience, while WMS and ERP focus on internal operations.
6. How does OMS integrate with e-commerce platforms?
A modern OMS integrates seamlessly with major e-commerce and logistics platforms through APIs. For example, Opollo OMS connects with:
- Marketplaces like Shopee, Lazada, TikTok Shop
- Shopify or custom web stores
- 3PL partners such as Boxme or SwiftHub
- Warehouse systems like OctoPOS or WMS
This ensures real-time data flow between sales, inventory, and fulfillment.
7. What problems does an OMS solve?
- Overselling and stockouts due to unsynced inventory
- Slow fulfillment and manual errors
- Inconsistent customer communication
- Difficult order tracking across multiple platforms
- Lack of visibility into sales performance and logistics
With OMS automation, these issues are minimized, improving both efficiency and customer satisfaction.
8. Is OMS software expensive?
Not anymore. Cloud-based OMS solutions like Opollo OMS are affordable and scalable. You only pay for what you use — without large upfront costs.
Instead of hiring more staff to handle manual processes, an OMS automates them, saving time and labor in the long term.
9. How long does it take to implement an OMS?
Implementation time depends on your business size and system complexity. For small to medium businesses, onboarding can take as little as 2–4 weeks.
Opollo OMS, for instance, offers fast deployment with pre-built integrations, so your team can go live quickly with minimal technical setup.
10. Why choose Opollo OMS?
Opollo OMS is built by OnPoint, a leading e-commerce enabler in Southeast Asia. It offers:
- Centralized order management across all channels
- Real-time inventory and stock sync
- Integration with IMS (OctoPOS), WMS, and 3PL partners
- Automation for order routing, fulfillment, and returns
- Scalable infrastructure for brands processing up to millions of orders per month
Opollo OMS helps businesses streamline operations, reduce manual errors, and scale confidently — all in one system.
Conclusion
Order Management Systems (OMS) are no longer optional; they’re the backbone of efficient e-commerce operations. Whether you’re managing thousands or hundreds of thousands of orders, OMS software ensures smooth order flow, visibility, and customer satisfaction.
👉 Learn how Opollo OMS helps leading brands in Southeast Asia centralize order management and scale seamlessly. Visit opollo.onpoint.vn.
