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Customer Relationship Management System (CRMS)

Turn every customer interaction into a business opportunity.
Opollo CRMS centralizes all chats, automates replies with AI, and gives your team the visibility to track leads, ratings, and sales — all in one place.

  • Chat Centralization
  • AI Chatbot & Auto-Replies
  • SKU Rating
  • Lead Management

Never Miss a Message Again

 

Brands handle thousands of conversations daily across Shopee, TikTok, Facebook, and more — often resulting in missed messages, slow replies, and lost sales.

Opollo’s Customer Relationship Management System (CRMS) solves this by centralizing all chats into one platform.
It combines AI, machine learning, and live support tools to ensure every message is answered fast, accurately, and in context.

  • Unified live chat across all channels
  • 24/7 AI-powered chatbot and auto-replies
  • Intent and context detection up to 85% accuracy
  • Seamless handover between chatbot and live agents

Core Capabilities

 

Multi-Channel Integration

Connects Shopee, TikTok, Lazada, Shopify, Meta and retail systems in one place.

OnPoint & Partner Connection

Integrates directly with OnPoint OMS, IMS, and PTMS for real-time data flow.

Business Model Support

Handles different setups - D2C, distributor, or franchise - with flexible rules.

Authorization & Access Control

Manage roles, store-level permissions, and approvals easily.

Performance Tracking

Monitor store performance and KPIs from a single view.

API & Data Sync

Connects effortlessly to new platforms through open APIs.

Performance & Scale

 

Opollo CRMS drives top response rates and conversation performance across major e-commerce platforms, delivering speed, accuracy, and satisfaction.

41M+

Customer conversations managed

24/7

Live support and automated engagemt

85%

AI intent and context detection rate